Terms of Service

These Terms of Service apply to all purchases and use of the website operated by Winslow Beverly Hills ("we", "our", or "us"). By accessing our website or placing an order, you agree to these Terms of Service.

1. Applicability

By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service, our Shipping Policy, Privacy Policy, and Return Policy.

If you do not agree with these terms, please do not use our website or services.

2. Product Information

We strive to provide accurate product descriptions, images, specifications, sizing information, and pricing.

Due to differences in screen settings, monitor calibration, lighting, photography, and manufacturing batches, slight variations in colour, texture, or appearance may occur and do not constitute a product defect.

Minor differences that do not affect the intended use, fit, or functionality of the product shall not be considered products "not as described."

Product measurements are provided as a guide. Because garments are finished by hand, measurements may vary slightly between items of the same size.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

3. Orders and Payment

Orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on your location and device.

By placing an order, you confirm that you have:

• reviewed the product description;
• reviewed the available product images;
• reviewed the applicable size information and size chart;
• reviewed the estimated processing and delivery times;
• reviewed our Return Policy;
• reviewed these Terms of Service.

Customers are responsible for ensuring that all billing, payment, and shipping information is accurate and complete before completing checkout.

4. Processing and Shipping

Processing time: 1 to 3 business days

Estimated shipping time: 5 to 12 business days

Orders are shipped directly from our supplier facilities.

Estimated delivery times begin after the processing period has been completed.

Shipping estimates are provided in business days and are estimates only. Delivery times may vary due to customs clearance, carrier delays, weather conditions, public holidays, peak seasons, or other circumstances beyond our control.

A shipment that remains within the communicated delivery timeframe shall not be considered lost or missing.

Tracking information is provided automatically once available, normally within 24 to 48 hours of dispatch.

5. Returns, Exchanges and Cancellations

Returns, exchanges, refunds, sizing concerns, damaged items, and cancellation requests are governed by our Return Policy.

Customers who are dissatisfied with a purchase are encouraged to contact our customer support team before initiating a payment dispute, so that we can work toward an appropriate resolution.

6. Liability

Customers are responsible for providing accurate and complete shipping information.

Address changes must be requested by email within 24 hours of placing an order. We cannot guarantee that changes requested after this window can be applied.

Delivery shall be considered completed once the carrier marks the shipment as delivered to the shipping address provided by the customer.

We are not responsible for packages reported as lost or stolen after confirmed delivery by the shipping carrier.

7. Customer Support

Customer satisfaction is important to us.

We are committed to resolving customer concerns wherever appropriate, and we aim to respond to every email within one business day.

Customers are expected to contact our support team at info@winslowbeverlyhills.com and allow us a reasonable opportunity to resolve any issue before initiating a chargeback or payment dispute.

8. Chargebacks

If a chargeback or payment dispute is initiated before allowing our customer support team a reasonable opportunity to resolve the matter, we reserve the right to submit all relevant evidence to the payment processor or card issuer.

Such evidence may include, but is not limited to:

• Order confirmations
• Tracking information
• Proof of delivery
• Customer correspondence
• Product descriptions and product images as displayed at the time of purchase
• Checkout records, including confirmation of the terms accepted at the time of the order
• Applicable store policies

9. Intellectual Property

All content on this website, including text, images, branding, logos, graphics, and product descriptions, is the property of Winslow Beverly Hills and may not be copied, reproduced, or distributed without our prior written permission.

10. Complaints

If you have any questions or complaints, please contact us at info@winslowbeverlyhills.com

We aim to respond within one business day, and within three business days at the latest.

11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Netherlands.

12. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Continued use of our website following any updates constitutes acceptance of the revised Terms.

Contact

Winslow Beverly Hills

Email: info@winslowbeverlyhills.com